Simplification of a complicated process
I tried to complete these forms on my own however given the over perplexing jargon on the forms I opted to find an alternative option. I liked how straight forward the questions were asked and how I was able to receive assistance when I needed it. The flexible payment options were also great. I also had an issue with how my payment was applied, complete case staff helped me to apply my funds were they needed to be within 20 minutes, so non of that 3-7 days wait in order to process things. They called my spouse before on my behalf as well for division of payment. All things I was very grateful for.