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Help

In most cases the following information will help you with your problem. If you continue to have difficulty, please contact customer support.

Frequently Asked Questions

Can I change my answers later?

•Yes. If you change your mind, make a mistake or if your spouse has changes to make, you can return to your account at any time to make changes.
•There is no additional charge for making changes and you can access your account 24 hours a day.

How do I change my answers?

•You can click on "Edit Answers" to view all of the questions you have answered. Questions are displayed 50 per page. Find the answer you wish to change and then click on the question itself;
•While reviewing the completed forms at the end of the process, your answers will be highlighted in blue. You can click on any answer that you would like to revise, which will return you to the specific question for that issue. You will be able review the explanation and the law again, and change your answer, if appropriate.
•Once you have changed your answer, click "Next" which will make the change and you will be able to proceed with additional answer edits or to otherwise view the document/form with the revised information.

I changed an answer, and then I was asked many more questions. Why?

•Depending on which answer you changed, you may be asked additional follow up questions for that specific issue. For example, if you decide that you want a trust established, and you change the relevant answer to "Yes", you will be asked questions regarding the specific provisions surrounding the trust.

I changed an answer, and I am asked questions which I have already answered. Why?

•Changing certain questions may invalidate other answers that are related to a particular issue. You must answer all questions that the system presents to you. If the answer you entered previously is still correct, simply leave it and proceed to the next question by clicking "Next." Otherwise, if the information should be revised, change the answer, and click "Next."

I changed an answer, and then I was asked many more question. Why?

•Depending on which answer you changed, you may be asked additional follow up questions. For example, if you decide that you want maintenance ordered, and you change the relevant answer to "Yes", you will be asked questions regarding the amount and the frequency of maintenance payments.

I changed an answer, and I am asked questions which I have already answered. Why?

•Changing certain question may invalidate other answers that are related to it. You must answer all questions that the system presents to you. If the answer you entered previously is still correct, simply leave it and proceed to next question by clicking Next. Otherwise, change the answer, and click Next.

I realized that I have additional property or debt items that need to be entered. How can I do that?

•Property questions are asked repeatedly, until you indicate that there are no other items that need to be entered. Find the answer where you said "Continue" or "No More", and change it to "Enter More". Proceed to enter the information regarding the property item. When done, you can enter additional items by choosing "Enter More, or choose "Continue" if done.

I realized that I entered too many property or debt items. How can I remove them?

•Property questions are asked repeatedly, until you indicate that there are no other items that need to be entered. If you wish to remove items, you can only do so by removing them from the end. So, if you entered 5 property items, you can delete the last 2, by finding the answers regarding the third item and changing the last answer to "Continue" or "No More". After doing so, you will only have 3 property items remaining. Unfortunately, you can not remove only the 3rd item, if you have entered a total of 5. If that is your situation, simply change the 3rd item to contain information regarding the 5th item, and then delete the 5th item by changing the last answer regarding the 4th item to "Continue" or "No More".

How can I remove property or debt items from the middle of a list of similar items?

•Unfortunately, you can not remove only the 3rd property item, if you have entered a total of 5 items, for example. If that is your situation, simply change the 3rd item to contain information regarding the 5th item, and then delete the 5th item by changing the last answer regarding the 4th item to "Continue" or "No More".

What if I can't find my spouse?

•If you cannot locate your spouse, you may need to get court permission to give your spouse notice of the case by publication. This involves putting a notice in the newspaper. You would then need to request that the court hold your spouse in default for failing to respond. You could then complete your divorce. CompleteCase.com does not provide publication or default forms, they are typically very simple forms which may be available at the courthouse. This would not be a truly uncontested case, but the forms from CompleteCase.com will still work for you.

What if my spouse won't sign the documents or does not respond?

•If your spouse will not respond, you will need to serve him or her. This is generally done by a legal messenger. It involves handing the documents to your spouse in person. You would then need to request that the court hold your spouse in default for failing to respond. You could then complete your divorce. CompleteCase.com does not provide default forms, they are typically very simple forms which may be available at the courthouse. This would not be a truly uncontested case, but the forms from CompleteCase.com will still work for you.

How do I serve my spouse?

•Service of process means handing the documents to the respondent (the other party in a case) personally. The best way to do this is to contact a legal messenger company and let them serve the documents. The cost is usually quite small. Legal messenger companies are usually in any telephone book and are frequently located close to courthouses.

How long do I wait after service to file the default?

•Generally, you must wait 20-30 days before you can file for default. The time period varies by state.

Does CompleteCase.com provide Qualified Domestic Relations Orders to divide retirement accounts?

•Yes, CompleteCase.com provides the Qualified Domestic Relations Order (QDRO) form. You can add QDRO to your case during the interview when answering questions regarding your retirement accounts, through 'My Profile' in the upper right menu or by clicking here

What is your refund policy?

•We offer a simple refund policy to help our customers feel safe when deciding to work with us. Please visit our Policies page for more details.

What is your 100% Court Acceptance Guarantee?

•We offer a 100% Court Acceptance Guarantee help our customers feel safe when deciding to work with us. Please visit our Policies page for more details.


Please contact customer support if you have further questions.